Terms of Service

These terms form the agreement between 4VISION LTD and the company that subscribes to 4VISION Delivery Manager. By creating an account or using the platform you accept them on behalf of your company. Billing detail is set out in our Terms and Conditions.

We provide a hosted platform for uploading purchase orders, booking deliveries in, receiving goods with batch and expiry detail, tracking containers and air cargo, and reporting on suppliers, projects and costs. We may add, change or retire features, and we will not materially reduce the core service during a paid period.

The person who registers the company is the owner. The owner may appoint admins (each using a paid admin place), and people join as team members, sales or warehouse using the relevant invite code. Each role sees only what it needs — the full breakdown is on our Roles and Permissions page.

The owner may remove any person from the platform, which signs them out and prevents them signing in again, and may cancel the subscription and revoke access for everyone. Keep invite codes and passwords confidential; you are responsible for activity under your accounts.

• Do not upload unlawful content, malware, or anyone else's data you have no right to use.
• Do not attempt to bypass access controls, place limits or another company's data boundary.
• Do not resell, scrape or bulk-export the platform for a competing product.
• Automated and agent access must use the credentials issued to your own account.

Your company owns the data it puts in. You grant us only the licence needed to host, process, back up and display it in the platform. You can export your data at any time, and you can ask us to delete it when you leave. We process personal data as described in the Privacy Policy and Data Capture Policy.

We aim for 99.5% monthly availability, excluding planned maintenance we tell you about in advance and faults in third-party services such as carrier tracking. Support is by email during UK business hours.

Tracking, payment and document-reading features rely on third parties. Their data may be delayed or incomplete, and automatically extracted order detail must be checked by you before you rely on it. We are not liable for the accuracy of information supplied by carriers or other third parties.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Otherwise our total liability in any 12-month period is limited to the fees you paid in that period, and we are not liable for lost profit, lost goods, lost production or indirect loss. The platform supports your operation; it does not replace your own checks.

You may cancel at any time and access continues to the end of the paid period. We may suspend or end access if fees go unpaid or these terms are seriously breached. After termination we keep your data for 12 months so it can be restored, then delete it.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.