Terms and Conditions

All prices are in pounds sterling and exclude VAT, which is added where it applies. The basic plan is £120 a month or £1,008 a year and includes 1 admin place and 3 people places that any role can use.

Extra places, per month:

• Admin place — £40
• Team place — £30
• Sales place — £30
• Warehouse place — £20

On yearly billing the same discount applies to the basic plan and to every extra place. We will give at least 30 days' notice by email before any price change, which takes effect at your next renewal.

New subscriptions include a 2-week free trial. You will not be charged during the trial and can cancel at any point before it ends. Payment details are collected when you start so billing can begin automatically afterwards.

Subscriptions renew automatically, monthly or yearly, and are charged to the card held by our payment provider Stripe. Invoices are available in your account settings. Access continues until the end of any period you have paid for.

Adding places takes effect straight away and is invoiced immediately, prorated for the rest of the period. Reducing places takes effect at your next renewal, so nobody loses access mid-period. You cannot reduce below the number of places currently in use — remove people first.

A switch in either direction is scheduled, never immediate. Your current period runs to its end date and the new billing period then takes over at the prices shown when you made the change. Your account shows the date the switch happens and lets you undo it beforehand. A scheduled switch and a scheduled cancellation cannot both be active at once.

The owner or an admin can cancel at any time; the subscription then ends at the end of the current paid period and can be resumed before that date. The owner can also cancel immediately and revoke all access, in which case paid places are cleared at once. Part-used periods are not refunded, except where the law requires it or where we have failed to provide the service.

If a payment fails we retry and email the owner. If it remains unpaid after 14 days we may suspend access until the balance is cleared. Suspended data is retained for 12 months.

The platform is supplied for business use, so consumer cancellation rights do not apply. The contract is with 4VISION LTD and is governed by the laws of England and Wales.